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OrderlyCare Privacy Policy

Last Updated: [Feb 04, 2026]
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OrderlyCare respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

Personal Information
  • Name, email, phone number 
  • Date of birth 
  • Address 
  • Payment information
Health Information
You may provide health information such as:
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  • Symptoms 
  • Medical history 
  • Medications 
  • Allergies 

This information is shared with our telehealth provider to facilitate your medical visit.

2. How We Use Information

We use your information to:
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  • Provide access to telehealth services 
  • Process payments 
  • Communicate about your care 
  • Improve our platform 
  • Comply with legal obligations

3. SMS Communications & Data Usage

We use your phone number to send transactional SMS messages related to your OrderlyCare experience, including identity verification, appointment updates, and care-related communications.

You will only receive SMS messages if you provide consent through our platform.

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or promotional purposes.

We may share your information with trusted service providers (such as messaging platforms, healthcare providers, or pharmacies) solely for the purpose of delivering our services to you. 

4. Sharing of Information

We may share your information with:

  • Our telehealth provider and licensed clinicians
  • Pharmacies (if prescriptions are issued)
  • Payment processors
  • Technology and hosting providers
  • Messaging providers (such as SMS platforms)

We only share information as necessary to provide our services.

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. 

5. Cookies & Tracking

We use cookies and similar technologies to:
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  • Operate and secure the website 
  • Understand website usage 
  • Improve performance 

You can manage cookie preferences through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

7. Your Rights

Depending on your state, you may have rights to:

  • Access your information 
  • Request corrections 
  • Request deletion (subject to legal requirements) 

    Contact us at support@orderlycares.com to make a request.

    8. Children

    OrderlyCare is not intended for children under 13 without parental or guardian involvement.

    9. Changes to This Policy

    We may update this Privacy Policy periodically.

    10. Contact Us

    Questions about privacy?

    OrderlyCare Support
    support@orderlycares.com
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